Book Search:  

 

 
Google full text of our books:

bookjacket

Learning by Example:
Imitation and Innovation at a Global Bank
David Strang

Hardcover | 2010 | $42.00 / £28.95 | ISBN: 9780691142180
304 pp. | 6 x 9 | 5 line illus. 29 tables. | SHOPPING CART

eBook | ISBN: 9781400835195 |
Our eBook editions are available from these online vendors

Reviews | Table of Contents
Introduction[PDF] pdf-icon

Google full text of this book:
 

In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to follow? Learning by Example takes an unprecedented look at the benchmarking initiative of a major financial institution. David Strang closely follows twenty-one teams of managers sent out to observe the practices of other companies in order to develop recommendations for change in their own organization.

Through extensive interviews, surveys, and archival materials, Strang reveals that benchmarking promotes a distinctive managerial regime with potential benefits and pitfalls. He explores the organizations treated as models of best practice, the networks that surround a bank and form its reference group, the ways managers craft calls for change, and the programs implemented in the wake of vicarious learning. Strang finds that imitation does not occur through mindless conformity. Instead, managers act creatively, combining what they see in external site visits with their bank's strategic objectives, interpreted in light of their understanding of rational and progressive management.

Learning by Example opens the black box of interorganizational diffusion to show how managers interpret, advocate, and implement innovations

Review:

"Learning by Example is a thoughtful contribution that will enrich the dialogue among sociologists and organization theorists and point to new research questions."--Rosabeth Moss Kanter, American Journal of Sociology

Endorsement:

"The best book I have read on benchmarking. A penetrating account of why firms benchmark, how they construct reference groups, and how they learn and unlearn from examples."--Hayagreeva Rao, Stanford University Graduate School of Business and author of Market Rebels

"Learning by Example provides a nuanced view of the individual, social, organizational, and institutional roots of innovation diffusion and organizational change. This book will have impact. It belongs on the scholar's desk as well in the practitioner's office."--Michael Tushman, Harvard Business School

"There is now a huge literature on the spread of management techniques across organizations. However, there is an extreme paucity of work that examines exactly what happens in firms when they adopt such innovations. Qualitative in its approach, this important and original book breathes fresh air in an area that is often too dominated by quantitative studies of the phenomenon."--Eric Abrahamson, Columbia University

"Learning by Example tells the fascinating story of the benchmarking initiative at one of the world's largest banks. The author's access to bank employees and bank records is unparalleled. Based on rigorous research, the book shows that status and the experiences of current workers in other firms shape what programs get copied. This study will revolutionize thinking about organizational learning and innovation."--Frank Dobbin, Harvard University

Table of Contents:

Preface ix
Introduction 1

Section One: Setting the Scene: Benchmarking and a Bank 25
Chapter 1: Benchmarking as a Management Technique 27
Chapter 2: Global Financial and Team Challenge 55

Section Two: The Process of Benchmarking: How and Who? 79
Chapter 3: Practical Reasoning and the Case for Change 81
Chapter 4: The Construction of a Reference Group 109
Chapter 5: Interorganizational Influence 142

Section Three: The Results of Benchmarking: Proposals and Programs 171
Chapter 6: Common Moves in Organizational Reform 173
Chapter 7: Personal and Programmatic Impact 194
Chapter 8: Global Financial's Corporate Quality Initiative 215
Chapter 9: Some Lessons from the Search for Best Practice 247

Bibliography 265
Index 281

Subject Areas:

Shopping Cart:

  • For ebooks:

Our eBook editions are available
from these online vendors:

  • Amazon Kindle Store
  • Barnes & Noble Nook Store
  • Google Play eBook Store
  • Kno eBook Store
  • Many of our ebooks are available through
    library electronic resources including these platforms:

  • Books at JSTOR
  • Ebrary
  • Ebook Library
  • EBSCO Ebooks
  • MyiLibrary
  • Dawsonera (UK)

  • Shopping Cart:

    • For hardcover/paperback orders:

      For hardcover/paperback orders in the United States, Canada, Latin America, Asia, and Australia

      Hardcover: $42.00 ISBN: 9780691142180

      For hardcover/paperback orders in Europe, Africa, the Middle East, India, and Pakistan

      Hardcover: £28.95 ISBN: 9780691142180

      Add to shopping cart

      Prices subject to change without notice

      File created: 9/23/2014

    Questions and comments to: webmaster@press.princeton.edu
    Princeton University Press

    New Book E-mails
    New In Print
    PUP Blog
    Videos/Audios
    Princeton APPS
    Sample Chapters
    Subjects
    Series
    Catalogs
    Princeton Legacy Library
    Textbooks
    Media/Reviewers
    Class Use
    Rights/Permissions
    Ordering
    Recent Awards
    Princeton Shorts
    Freshman Reading
    PUP Europe
    About Us
    Contact Us
    Links
    F.A.Q.
    PUP Home


    Bookmark and Share
    Send me emails
    about new books in:
    Sociology
    Finance
    Economics
    More Choices
    Email:
    Country:
    Name: