Frequently Asked Questions
I purchased an ebook or audiobook from Princeton University Press. Now what?
Once you have purchased an ebook or audiobook from the Princeton University Press website, you will receive a confirmation email. The email will contain links to download our app to access your book.
Where can I find the links to download the app?
Use the Princeton University Press app to listen to or read your books on iOS, Android, Windows and macOS devices available for download at https://glassboxx.com/download-the-princeton-university-press-app/.
Available on App StoreAvailable on Google PlayAvailable on Microsoft StoreDownload & unzip for macOS
Can I read or listen in the browser?
Yes. You can read or listen in the browser by logging in with your email address Browser Reader, available here or pup.glassboxx.com
Note: PDF may only be read in our mobile and desktop app.
I have downloaded the app. What next?
Log in with your email address (no password is required) and all your purchased content will be displayed on the MY BOOKS screen.
If you already have the app, open it on your device and your newly purchased audiobook or ebook will be displayed, together with any previous purchases, on the MY BOOKS screen.
Just tap on the cover image to start listening to or reading your new book.
How do I verify my email address to use the app?
Once you have entered the correct email address, Glassboxx sends an email with a verification code to your email address. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You will then be taken to the MY BOOKS screen and then you can start using the app and reading/listening to your book.
The email from Glassboxx has the subject ‘Your Glassboxx verification code’. You might need to check your Spam folder to see the verification email.
What is a verification code?
You need a verification code to log into the app.
After you enter your email address on the login screen, we will send a verification code to the email address you entered. The email will come from Glassboxx and has the subject “Your Glassboxx Verification Code.” You might need to check your spam folder to see the verification email.
Copy and paste the code from the email into the verification screen and tap VERIFY ME. You will then be taken to the MY BOOKS screen, and you can start using the app to read or listen to your book.
Can I use another app to read or listen to my book?
While our ebooks and audiobooks are available for purchase from other retailers or platforms, purchases made on the Princeton University Press website can only be enjoyed on our branded mobile or desktop apps, powered by Glassboxx.
I am having trouble logging in to the app. What should I do?
If you are having problems logging in to the app—for example if you see the message “Email address not recognized”)—make sure the email address you are entering on the login screen is the email address used when making your purchase from our website. This may be different from the one you are using for your app store account.
After following the steps above, if you continue to see the message ‘Email address not recognized’, please contact email@example.com.
My mobile app is not loading content correctly. What do I do?
Open the mobile app and click on the three dots (…) located at the bottom of the screen. Choose LOGOUT and enter your email address. Choose LOGIN and enter the verification code sent to your email. Your content should now load.
I have a new device; how do I transfer my new books to it?
Just download our app from the app store, log in with the email address used when you purchased your books, and you will find them under MY BOOKS.
Can I return or exchange my ebook or audiobook purchase?
All sales are final. There are no returns or refunds on ebook or audiobook sales.
Do prices include VAT?
Prices exclude VAT. Where applicable, VAT is applied at the appropriate rate and will be included in your final invoice.
Can I share or give my book with someone else?
No, our ebook and audiobooks cannot be copied, shared, or printed. This is to protect the rights of the authors and the book publisher.
Can I copy or print my book?
No, the books using this service are copy protected and cannot be copied or printed.
What is Glassboxx?
Glassboxx is a service for publishers and retailers to efficiently sell and deliver ebooks and audiobooks to readers.
I have received a discount coupon code for an ebook or audiobook. How do I use it?
You can apply your valid discount coupon code during checkout when you purchase an ebook or audiobook on this website.
Can I purchase more than one ebook or audiobook at a time?
Yes, you can purchase multiple ebooks and/or audiobooks at once.
Can I purchase ebooks/audiobooks in the same transaction as a print book?
No. You must purchase ebooks/audiobooks separately from print books on this website.
Redeeming a Digital Token
If you have a digital token to receive a book, you can redeem it by visiting the token redemption page. Sign in to your existing account or register if this is your first time receiving ebooks or audiobooks directly from Princeton University Press. If you have any questions, please contact firstname.lastname@example.org
About ebook File Formats
Princeton University Press publishes ebooks in ePub and PDF formats. Some exclusions may apply.
Use the Princeton University Press app to listen to or read your books on iOS, Android, Windows and macOS devices. You can find these links to download here or https://glassboxx.com/download-the-princeton-university-press-app/
Once you’ve downloaded and installed the Princeton University Press app, log in with the email address used for your purchase. The audiobooks and/or eBooks you’ve just bought will be displayed within MY BOOKS.
You can also use the Browser Reader, available here or pup.glassboxx.com
An ePub file is an ebook that is readable on most devices, including mobile phones, tablets, and computers. Most of our titles are best viewed in a reflowable, ePub format. These may be read in our mobile or desktop app, available for download here. You can also use the Browser Reader, available here or pup.glassboxx.com
PDF format is available for many of our books and is sold separately. PDF might be preferred by those who wish to read on a desktop or prefer a fixed layout, particularly with textbooks, highly illustrated books, or titles with mathematical formulas. These may be read in our mobile or desktop app, available for download here. (Note: Our PDF books cannot be read using the Browser Reader.)
Read about Princeton University Press’s commitment to accessibility for digital products.
Read about Glassboxx, Ltd.’s commitment to accessibility.
Contact Customer Service
If you have other questions about your ebook or audiobook purchase(s) from this website, or if you need assistance with the app, please contact Glassboxx Customer Service at email@example.com.